FAQ

Yes. This service is specifically designed for small and medium food businesses that are exclusively focused on delivery or take-away, or that want to develop and grow in that direction. In fact, we mainly work with smaller business models and generally do not take on very large-scale businesses.

Yes. In many cases, our service can work even better for a new business, because there are no existing branding, positioning, reputation, or structural mistakes that need to be corrected first. Starting from a blank page often makes it easier to build a stronger foundation from the beginning and shape your business in a clearer, more strategic way.

The application form is a required first step because it helps us understand whether we can offer your business real, consistent, and valuable support. We carefully review submissions from all over the world, but our service can currently be provided only for English- or Italian-language markets, so some applications may be declined due to language limitations. We also do not work with businesses that would directly compete with existing clients, in order to protect the integrity of the service we provide.

We usually review applications within 3 days. If yours is approved, we’ll ask a few additional questions to prepare a custom quote based on the suggested prices on our website. Approval does not permanently reserve a slot, so we recommend accepting your quote and making the upfront payment promptly. We’ll start work as soon as that payment is received.

Projects typically go live around 120 working days after work begins. This is an estimate: each project is custom, so the timeline may vary depending on its scope and requirements. If your payment schedule includes milestones, late payments may delay progress and push back your go-live date.

The subscription includes ongoing marketing and technical support through your dashboard, hosting, system updates, and the services needed to keep your platform online and running smoothly.

It starts only after your website goes live and is billed monthly, with no fixed end date. Your subscription continues until you choose to pause or cancel it.

You will receive strategic marketing support tailored to your business through custom reports based on your specific situation, goals, and market. We study your brand and business model to give you clear guidance on how to strengthen your positioning, improve your sales potential, and shape the best version of your offer. You can also ask marketing-related questions at any time through your dashboard and receive text-based answers there, with a limit of 3 open question tickets at the same time.

No. Existing branding or marketing assets are not required. If you already have material in place, we can work from it and connect the new design direction to what already exists. If not, the subscription already includes a logo design project and a visual branding guide to help define the main elements of your brand identity in a consistent way.

Not necessarily. Your custom project quote covers everything you need to launch your platform.

Additional budget can help bring your marketing strategy to life through paid advertising, printed materials, or content creation, especially if you don’t have in-house support for those tasks. These extra costs vary depending on your goals, your market, and the type of business you run.

In most cases, reaching the point where your full website is published online and ready to sell will take between 90 and 120 working days. Every project we take on is unique, so timings can vary depending on the specific marketing situation, the complexity of the work involved, and the pace of feedback and collaboration between our team and the client.

Communication is handled exclusively through your dedicated dashboard, so everything stays organised in one place through written updates and text-based support. We do not provide support through voice calls or email, which helps avoid missed conversations, scattered information, and slower communication. You can open support tickets whenever needed, with a limit of 3 open tickets at the same time, and the relevant members of our team will reply directly there. We also use your dashboard to share milestones, checklists, feedback requests, downloadable files, and invoices.

Yes. Your dashboard includes a dedicated project tasks section where we keep you updated on the current progress of the work and ask for your feedback on proposals when needed. This helps you stay informed throughout the project and gives you a clear view of what is happening at each stage.

You need to provide at least one dedicated point of contact who can stay actively involved throughout the project. This person should be able to interact regularly with us, coordinate with your internal team when needed, and respond promptly to feedback requests, approvals, and key project decisions. A consistent and responsive contact helps the work move forward more smoothly and effectively.

The custom project quote and the subscription does not include content creation as a standard service, although in limited cases it may be available for an additional fee. That said, our strategic support can give you clear direction on how to shape your content strategy in a way that fits your business goals. You can also use your client dashboard to ask for feedback on the content you create, so our team can help you refine it along the way.

Yes. While we do not normally create full social media posts ready to be published on your channels, we do provide clear and direct guidance to shape your overall social media strategy. This means helping you define the right direction, positioning, and approach for your content based on your business goals. In some cases, selected content may also be created by our team for an additional fee.

Paid advertising campaigns are not included in the custom project quote or in the subscription, neither in terms of ad budget nor campaign management fees. However, you will receive clear strategic guidance on the paid advertising approaches that could best support your business goals and help accelerate results. In selected cases, a done-for-you paid advertising service may also be available as an additional option.

Yes. A clear marketing strategy can help you rethink and improve the way your menu, offers, and overall business formula are presented online. Through our support, you can gain a more effective vision of how to refine your offer, make it more appealing to customers, and improve both results and profitability.

Yes. Customer retention is a key part of building a stronger and more profitable business, because a returning buyer is one of your most valuable assets. For this reason, one of our main goals is to help you create the conditions for customers to come back regularly, order again, and build a lasting relationship with your brand.

Yes. We can advise you on promotions, launches, and seasonal campaigns, as these are key opportunities to strengthen your business performance over time. They are also an important part of building a profitable and lasting relationship with each buyer, helping turn occasional customers into loyal returning ones.

Custom project payments, including upfront payments and agreed milestones, must be made by bank transfer exclusively in EUR. We accept SEPA transfers and international EUR transfers via SWIFT. We do not provide a local US bank account.

Subscriptions can be paid only by credit or debit card through our secure Stripe payment gateway. Billing starts after your website goes live, and the monthly fee is charged automatically to the card linked to your account.

For custom projects, your slot is reserved until the deadlines stated in your quote. If an upfront or milestone payment is not received by its due date, we may no longer be able to guarantee your slot.

For subscriptions, you’ll receive an email reminder before each renewal. If a payment is missed, we’ll email you a renewal link so you can complete it and help prevent your service from being placed on hold. If your subscription is placed on hold, your website will enter maintenance mode until the outstanding payment is settled.

Yes. The subscription does not require any minimum commitment from your side. You can pause it at any time directly from your dashboard, even after the first month, without giving any reason, and our service will stop as soon as the pause takes effect. There are no penalties or extra costs if you later decide to renew.

Once your project is completed, you’ll need to purchase a monthly subscription to keep your website online, maintained, and supported. It includes hosting, your domain, technical updates to maintain WordPress compatibility, and ongoing marketing and technical support through your dashboard.

The subscription starts only after your website goes live, is billed monthly, and continues until you choose to pause or cancel it.

If you stop your subscription, you keep the assets delivered upon completion of your custom project, such as your logo and other completed graphic materials. You also retain ownership of your domain.

Any website hosted through our service will go offline once your subscription is no longer active. We do not provide website or app source code, working files, or development handoff materials.

Choosing a marketing agency focused on food delivery gives you access to the kind of skills and support that would be extremely expensive to build in-house for a small or medium business. Hiring all the different professionals needed, bringing them together, and managing them under your own structure would take far more time, money, and operational effort. Our service offers a simple plug-and-pay solution that is more affordable, faster to activate, and far less complex than building an internal team.

No. We do not guarantee growth, sales, income, or any specific result. Real business performance depends on many factors, and no one can honestly promise outcomes with certainty. In fact, you should be cautious of anyone who offers that kind of guarantee.

If you need more information, you can contact us directly through the contact form. We aim to reply within 3 working days.